Modern Communications
We turn Microsoft Teams into your phone system. Then we teach it to think along.
Telephony that lives in Teams — and calls that sort themselves. We combine Microsoft Teams telephony with Voice AI so your team can focus on what really needs a human.
Sound familiar?
Six things we hear over and over.
Telephony costs too much.
Aging system, maintenance, opaque contracts.
Reception is constantly busy.
The same calls, handled manually every time.
Standard questions tie up your team.
Opening hours, status, transfers — for the hundredth time.
Voice menus frustrate callers.
“Press 1” rarely gets them where they need to go.
Meetings end without an outcome.
Lots of talking, little that can be traced afterwards.
AI? Yes — but meaningful and safe.
Uncertainty is the actual obstacle.
Layer 1 — The foundation
First the foundation: Microsoft Teams becomes your phone system.
No separate PBX anymore. Phone numbers, extensions, transfers and auto attendants — all directly in Teams. The connection to the public network runs via Direct Routing or Operator Connect, properly operated by a Microsoft Solution Partner. Porting your existing numbers is part of the package.
To the Teams telephony operating model →Layer 2 — The decisive part
Then the decisive part: your telephony thinks along.
An AI voice assistant picks up calls, answers recurring questions, recognises the request and routes it precisely — or handles it on the spot. Your team is only needed where it really takes a human.
With the right setup there are tangible savings to be made — how much depends on your processes. Voice projects are demanding, so we start by listening, not by making promises.
Contact Center
For higher volume: Contact Center in Teams.
When many calls come in at once — queues, targeted routing and analytics, all in the familiar Teams environment. Voice AI handles the first line and relieves your team before a human takes over.
Excellence Managed Services
We don’t just build. We operate.
Set up once doesn’t mean done. We take over ongoing operations, keep phone numbers, routing and AI logic up to date and continuously evolve your communications — lifecycle management included. A dedicated contact, clear service levels.
Why CloudPandas
Telephony and AI from one source.
Microsoft Solution Partner with experience in Direct Routing and Operator Connect. Part of Groß Group. From concept through rollout to operations.
- Microsoft Solution Partner
- Direct Routing & Operator Connect
- Part of Groß Group
How we get started
How we get started.
No pitch, no standard deck. In the first conversation we mainly listen: how do you make calls today, where does it hurt, what would actually make your day easier. From that we shape a proposal that fits you — not our product catalogue.
Book an appointmentFAQ
Teams telephony: costs and setup.
What does Teams telephony cost?
Examples for operating Teams telephony per month: 10 users around CHF 150, 30 users around CHF 250, 50 users around CHF 350. These are guide values; we confirm the binding offer personally.
Which ways of connecting Teams to the phone network do you support?
We set up Teams telephony via Direct Routing or Operator Connect, including number porting and auto attendants, and run it for you including provider management.
How do I find out whether we are ready for Teams telephony?
Use the free Teams Readiness Assessment at teams-readiness.cloudpandas.com. It checks whether your environment is ready for Teams Voice/Calling.